Terms and Policies

Privacy Policy

Effective Date: June 8, 2025 Last Updated: June 23, 2026

WellSkate AI is an AI-powered productivity and automation service operated by 株式会社WellSkate (“WellSkate,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the WellSkate AI website, browser extension, applications, AI agents, integrations, and related services collectively referred to as the “Service.”

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

1.1 Account Information

When you create or manage an account, we may collect:

  • Your name;
  • Email address;
  • Account and authentication identifiers;
  • Organization or workspace information;
  • Account preferences; and
  • Information necessary for account recovery and security.

1.2 Content You Provide

When you use the Service, you may provide content such as:

  • Prompts, instructions, and messages;
  • Files, documents, images, or other attachments;
  • Webpage content that you choose to make available to the Service;
  • Agent configurations, workflows, memory, or saved files;
  • Feedback and support requests; and
  • Information generated through your use of tools and integrations.

Please avoid submitting sensitive personal information unless it is necessary for your intended use of the Service and you are authorized to provide it.

1.3 Information from Connected Services

You may choose to connect WellSkate AI to third-party services, websites, databases, or applications.

When you enable an integration, we may access and process information from the connected service according to:

  • The permissions you grant;
  • The configuration of the integration;
  • Your instructions; and
  • The third-party service’s terms and privacy practices.

You may disconnect integrations through the applicable account or service settings.

1.4 Usage and Technical Information

We may automatically collect limited technical information necessary to operate, secure, and improve the Service, including:

  • IP address;
  • Browser and device type;
  • Operating system;
  • Date and time of access;
  • Feature usage;
  • Error and diagnostic information;
  • Authentication and security events; and
  • Approximate location derived from an IP address.

1.5 Payment Information

When you purchase a paid plan, payment information may be processed by our payment service provider.

WellSkate does not generally receive or store your complete payment card number. We may receive transaction details such as your billing name, billing address, payment status, subscription type, and transaction identifier.

1.6 Communications

When you contact us, we may retain your contact details and the contents of the communication to respond to your request, provide support, and maintain appropriate business records.

2. How We Use Information

We may use personal information to:

  • Create, authenticate, and manage accounts;
  • Provide and operate the Service;
  • Process prompts, files, instructions, and tool requests;
  • Operate AI agents, workflows, memory, and connected services;
  • Personalize features based on your settings;
  • Provide technical and customer support;
  • Process subscriptions and payments;
  • Maintain the security, reliability, and integrity of the Service;
  • Detect fraud, abuse, unauthorized access, and policy violations;
  • Diagnose errors and improve Service performance;
  • Communicate important account, security, or service information;
  • Comply with legal obligations; and
  • Enforce our agreements and protect our users, WellSkate, and third parties.

Where applicable law requires a legal basis for processing, we rely on one or more of the following:

  • Performance of our contract with you;
  • Our legitimate interests in operating, securing, and improving the Service;
  • Your consent;
  • Compliance with legal obligations; or
  • Protection of the rights and safety of WellSkate, our users, or others.

3. AI Processing

To generate responses and perform requested tasks, WellSkate AI may transmit relevant portions of your prompts, files, instructions, tool results, and other content to AI model providers and infrastructure providers.

The provider used may depend on:

  • The model selected by you or your organization;
  • The feature being used;
  • Service availability;
  • Your organization’s configuration; or
  • Whether you have configured your own provider credentials.

Third-party providers process information according to their contracts with WellSkate, the applicable service configuration, and their own privacy and security terms.

WellSkate does not use your private content to train its own general-purpose AI models unless we clearly inform you and obtain any consent required by applicable law.

When available, we seek to use API or enterprise configurations that restrict providers from using submitted content to train their general-purpose models. However, provider processing and retention practices may differ, particularly when you connect your own account or API key.

AI-generated output may be inaccurate and should be independently reviewed before being used for important legal, medical, financial, employment, safety, or business decisions.

4. Chat, File, and Content Retention

4.1 Ordinary Chat Processing

WellSkate is designed to minimize the retention of ordinary chat content. Where a feature is described as session-only, the content is processed to provide the requested response and is not retained by WellSkate as permanent chat history after the applicable session or temporary processing period ends.

Content may be temporarily held in encrypted systems, caches, or processing infrastructure for the time reasonably necessary to complete your request, maintain service reliability, or protect the Service.

4.2 Content You Choose to Save

Some features are specifically designed to retain information. These may include:

  • Agent memory;
  • Agent files;
  • Saved sources;
  • Workspace content;
  • Agent instructions and configurations;
  • Connected-service data;
  • Saved conversations; and
  • Other persistent features selected by you or your organization.

Information stored through these features may remain available until:

  • You delete it;
  • Your organization deletes it;
  • Your account or workspace is deleted;
  • The relevant retention period expires; or
  • We are legally required to retain it.

4.3 Attachments and External Content

Files, webpage content, and other external sources provided for session-only processing are ordinarily retained only for the period necessary to process the request.

If you save the content to an agent, workspace, memory, file system, or other persistent feature, it will be retained according to the settings and functionality of that feature.

4.4 Service Providers

AI model providers and other service providers may independently retain submitted information for limited periods for security, abuse prevention, legal compliance, or service operation. Their retention practices may vary depending on the provider, product configuration, and whether you use your own credentials.

4.5 Technical Records

We may retain limited security, transaction, diagnostic, and usage records even when chat content is not retained. These records may include timestamps, model or tool usage, token or usage quantities, error information, and security events.

We seek to avoid including private content in operational logs unless necessary to investigate an error, security incident, abuse report, or support request.

5. How We Disclose Information

We do not sell your personal information.

We do not share personal information for third-party targeted advertising or cross-context behavioral advertising.

We may disclose information in the following circumstances.

5.1 Service Providers

We may provide information to companies that help us operate the Service, including providers of:

  • Cloud hosting and storage;
  • Authentication;
  • AI models;
  • Payment processing;
  • Email delivery;
  • Security and abuse prevention;
  • Monitoring and error diagnosis; and
  • Customer support.

These providers are permitted to process information only as necessary to provide their services to us, subject to applicable contractual and legal requirements.

5.2 Integrations You Enable

When you instruct WellSkate to interact with an external service, information necessary to perform the request may be sent to that service.

Your use of a third-party integration is also governed by the third party’s terms and privacy policy.

5.3 Organization Accounts

If your account is provided or managed by an employer, customer, school, or other organization, authorized administrators may be able to:

  • Manage your account;
  • Configure available models, agents, and tools;
  • View usage and security information;
  • Control retention settings;
  • Access organization-owned content; and
  • Suspend or delete your account.

Please contact your organization for information about its internal policies.

5.4 Legal and Safety Reasons

We may disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, or legally valid government requests;
  • Investigate fraud, security incidents, or unlawful activity;
  • Enforce our agreements and policies;
  • Protect the rights, safety, and property of WellSkate, our users, or others; or
  • Establish, exercise, or defend legal claims.

5.5 Corporate Transactions

Information may be disclosed as part of a merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction. Where required, we will provide notice before personal information becomes subject to a materially different privacy policy.

6. International Data Transfers

WellSkate is based in Japan, but we and our service providers may process information in Japan and other countries.

These countries may have privacy and data-protection laws different from those in your country. Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy mechanisms, or other legally recognized transfer methods.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Service;
  • Maintain your account;
  • Fulfil contractual obligations;
  • Comply with tax, accounting, and legal requirements;
  • Resolve disputes;
  • Prevent fraud and abuse; and
  • Protect the security of the Service.

Retention periods vary according to the type of information, how the information is used, the user’s settings, contractual requirements, and applicable law.

When information is no longer required, we take reasonable steps to delete or anonymize it.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request a portable copy of certain information;
  • Close your account;
  • Opt out of certain communications; and
  • Submit a complaint to an applicable data-protection authority.

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, contact support@wellskate.ai.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

9. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies that are necessary to:

  • Keep you signed in;
  • Maintain your preferences;
  • Protect accounts and prevent abuse;
  • Understand whether the Service is operating correctly; and
  • Measure and improve performance.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling necessary cookies may prevent parts of the Service from functioning correctly.

10. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include encryption, access controls, authentication protections, monitoring, and data-minimization practices.

However, no internet transmission, storage system, or security measure can guarantee absolute security. You are responsible for protecting your account credentials and promptly notifying us if you suspect unauthorized access.

11. Children’s Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 without appropriate authorization.

If you believe that a child has provided personal information to us in violation of this section, please contact us so that we can investigate and take appropriate action.

12. Third-Party Services and Links

The Service may contain links to, display information from, or interact with third-party websites and services.

WellSkate is not responsible for the privacy, security, or content practices of third parties. We encourage you to review their terms and privacy policies before providing information or enabling an integration.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our Service, technology, business practices, or legal obligations change.

The “Last Updated” date at the top of this policy indicates when it was most recently revised.

If we make material changes, we will provide reasonable notice through the Service, by email, or through another appropriate method before the changes become effective where required by law.

14. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact:

Email: support@wellskate.ai